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On Blackberry 10, you need to manually tap on "Sync" to backup changes from your device (we are working on automatic backup for BB 10 as well).
On Android and i Phone, ensure that you make changes from within In Touch App. If you make changes outside of In Touch App, it can take up to few hours for them to sync (depending on many factors including availability of Internet, etc.).
You can move items to organize your home screen, such as an app icon. The Black Berry Launcher includes multiple home screens that you can organize to suit your preferences.
Long-press and drag an item to a new spot on the screen. You can move around some items on your home screen, such as apps, widgets, and shortcuts, to suit your preferences. You can add and organize apps, widgets, and shortcuts on your home screens, move items to different home screens and add new home screens when you need them.
If a lot of contacts are missing from device, let us know and we will re-sync all contacts for you It is a unique username assigned to everyone who uses In Touch App.
Contacts connected via In Touch will stay updated automatically for you! Contact information of these contacts auto-updates on your device and is managed by the contact themselves.
To organize your apps and shortcuts into folders, touch and hold an app or shortcut. To add a home screen, touch and hold an app, widget, or shortcut. Hold your finger until a new home screen appears, then release your finger to place the app, widget, or shortcut on the new home screen. Simply add the shortcut to your home screen, set it up (if necessary), then tap the shortcut to get started. 2) Touch and hold a shortcut, then release your finger when the home screen appears. For example, if you add the Email Contact shortcut, tap the contact that you want to send an email to.
Move the app or shortcut on top of another app or shortcut, then release your finger when the folder appears. To remove an app, widget, or shortcut from a home screen, touch and hold the app, widget, or shortcut, then drag the item to the Remove bar at the top of the screen. You can use Black Berry Content Transfer to transfer data (such as calendar info, contact info, pictures, videos, and more) from a previous Black Berry device, Android device, i Phone, or Windows Phone to new Black Berry device.
When you tap the button, the touch screen keyboard is hidden. The Recent button opens a screen that shows you the apps and screens that you have opened.
The Recent button is helpful for quickly switching between different open applications.